Welcome to the LPE Agent Portal.
We are so pleased you’ve signed on to help your customers join LPE. Finally, locals have the power to choose their electricity provider. We are proud to be the local Aussie electricity provider.
Like you, we’re local and we believe in supporting the local community. We’re excited you’re here to help support the local community and as we grow provide more local jobs.
We can’t wait to meet your customers and once more, thank you so much for your support.
FAQs
All you need to know
How do I sign my customers up to LPE?
You can use the signup button above to sign up your customers to LPE. When using the form, please remember to include your Agent ID so we can identify you.
Where do I find my agent ID?
Your Agent ID was supplied on your signup agreement, if you can't locate it please contact us on info@localityenergy.com.au or 1800 040 168.
What happens once I sign up a customer to LPE?
Our customer care team take care of all the details for you and the customer. The customer won't need to contact their current electricity provider - we take care of it all. A welcome pack will be sent to the customer within 10-14 business days with their account information. They will also receive the last bill from their old provider.
I have a question I can't find the answer to, who can help?
You can always contact us and speak to our friendly local customer care team on 1800 040 168.
My customer has questions, where can I find more information?
You can always contact us and speak to our friendly local customer care team on 1800 040 168.
What marketing collateral will I receive?
After your agency agreement is executed, you will receive flyers, posters and window stickers as well as training to assist you promote your agency as well as follow processes.
How can I order more marketing collateral?
You can always contact us and speak to our friendly local customer care team on 1800 040 168, or by completing the form below.
Here are some questions your customers might ask.
Can't find what you're looking for? You can always contact us and speak to our friendly local customer care team 1800 040 168.
Where is LPE based?
LPE is 100% Australian with our head office and customer care team based in Maroochydore, Sunshine Coast.
Can I speak to someone?
We're here if you need us. Our friendly customer care team can be contacted on 1800 040 168.
Is LPE Australian owned?
We're 100% Australian. By joining LPE, you are supporting a local business to employ locals which in turn supports our local community and our local economy.
How does LPE support the local community?
LPE sponsor several local not for profit organisations and grass roots sporting clubs. By joining LPE, you are supporting a local business to employ locals, help community groups and boost our local economy.
Am I locked into a contract?
LPE does not have lock-in contacts on our plans. Customers can exit at any time.
Is it easy to switch to LPE?
Joining LPE is easy. The online form is designed for you, as our agency, to collect all customer information required in around 3 minutes. If there is any sticking point, simply call our Customer Care Team on 1800 040 168 and we will help you out. LPE takes care of everything including notifying the old provider. No need for awkward conversations by you or your customer! All your customer needs to sign up is proof of identity such as a Drivers License or Medicare Card.
Help! My power is out - who do I call?
If your power goes out, please contact your distributor. For more information please see https://localityenergy.com.au/outages
Can't find what you're looking for? Click the FAQs button below. You can always contact us and speak to our friendly Australian customer care team 1800 040 168. We are always here when you need us!
From time to time, customers might be charged extra fees and charges. You can view them all here. For more information, please contact our local customer care centre on 1800 040 168
Our rate is always your best rate upfront and LPE will always save you a few dollars on your electricity bills whenever possible. For more information, you can always contact us and speak to our friendly Australian customer care team 1800 040 168. We are always here when you need us!
Would you like more flyers, posters, window stickers or goodies? Please fill in the form below and we will get in touch.
Want to speak to someone?
Fill in your details and our friendly Queensland team will be in touch.