COVID-19 Customer Support

At LPE we are here to help you, especially during this very difficult time.

The COVID-19 pandemic continues to have a significant impact on the Australian community and our LPE customers. LPE continues to have the following support for customers who are currently in financial stress because of COVID-19. We urge all customers who are unable to pay their electricity account to contact us. We will work with you to create a payment plan that works within your current financial situation.

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    Protection from disconnection up until 30 June 2021 for residential and small business customers who contact us about their payment difficulties.

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    Defer referrals to debt collection agencies for recovery actions or credit default listing until at least 30 June 2021, and potentially beyond for residential customers or, former customers who may be in financial stress who contact us in relation to their debt or is accessing any retailer support, and small business customers who continue to adhere to a payment plan or other agreed payment arrangement.

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    Modify existing payment plans if your circumstances have changed.

Financial assistance is being offered by the government to help with payment of your electricity account:

Home Energy Emergency Assistance grant

A one-off payment of up to $720 available to residential customers in financial hardship. Eligibility criteria applicable. Please call 1800 040 168 or email hardship@localityenergy.com.au to discuss this further

Residential Customers

LPE has always supported residential customers during financial stress. We have a hardship support program available to LPE residential customers.

Our Hardship Policy can be found here.

You can complete our Customer Hardship application here.

We will assess your application within 5 working days. For more information call us on 1800 040 168 or email hardship@localityenergy.com.au.

Help for Small Businesses

During the COVID-19 crisis, LPE will allow small businesses to apply for financial assistance via our Customer Hardship program. Applications can be made here.

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Paying your bills

We understand that these are uncertain times financially. We have information here on billing and paying your account.

You can find information here about our hardship and financial support programs. 

For more information, please see more details on the Australian Energy Regulator website on options available to you. 

Need more help? Please email info@localityenergy.com.au or call 1800 040 168 and our friendly customer care team will talk through your options.