We're Here to Help!

Outages, Emergencies & Faults

QLD

Energex (South East )  

Phone: 13 62 62 

Website: www.energex.com.au/home/power-outages

Ergon (all areas outside South East Queensland)

Phone: 13 22 96

Website: www.ergon.com.au/network/outages-and-disruptions

NSW

Essential Energy 

Phone: 13 20 80 

Website: www.essentialenergy.com.au/outages-and-faults/power-outages

Ausgrid 

Phone: 13 13 88

Website: www.ausgrid.com.au/Outages/Power-outages

Endeavour 

Phone: 13 10 03

Website - power outages information: www.endeavourenergy.com.au

First of all, if you are concerned there is a risk to life or property, call 000 now. Your energy distributor is responsible for delivering energy to your property (poles and wires, gas pipes, and connections).


Details for your local distributor are in the top right section of your LPE bill - Faults & Emergencies. Their contact details are also listed below.


You can also visit the Australian Energy Regulator website:
www.aer.gov.au/consumers/who-is-my-distributor to find out more.

I'm concerned there's a major power incident or fault - who should I call?
I'm concerned there's a major power incident or fault - who should I call?
I'm concerned there's a major power incident or fault - who should I call?

We're always here for you.

Looking for more information or help? Our friendly local customer
care team is ready to help.

Call us Monday to Friday 8.30am to 5.30pm on 1800 040 168,
email: info@localityenergy.com.au or chat to us now.

Are you looking for something else?
Help and support
Need help? Search our help topics including direct debit, meter reads and outages.
Customer Care
You can chat online, email us or call one of our friendly team.