LPE has a hardship support program.
It’s available to LPE residential customers who are experiencing a temporary or long-term financial difficulty that makes paying their electricity bills difficult.
See our Hardship Policy and Program below for more information or call us on 1800 040 168 .
Alternatively, you can complete our Customer Hardship Application. We will assess your application for hardship assistance by working day 5 of receiving the application.
Eligible customers receive advice and support from a dedicated consultant skilled in dealing with customers in hardship and trained to provide customers with the highest level of service.