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Metering timeframes

New Connection

LPE will arrange a meter install no later than 6 business days after being informed that connection service is complete (Energex will complete the connection service within 5 business days from LPE’s request)

Meter Exchange

LPE will arrange a meter exchange no later than 15 business days after receiving the customer’s request

Faulty Meter Exchange

The Meter Provider will replace a malfunctioning meter no later than 15 business days after notification of malfunction

Faulty Type 1-3 Meter Exchange

The Meter Provider will replace a malfunctioning meter no later than 15 business days after notification of malfunction