New Connection 

LPE will arrange a meter install no later than 6 business days after being informed that connection service is complete (Energex will complete the connection service within 5 business days from LPE’s request) 

Meter Exchange 

LPE will arrange a meter exchange no later than 15 business days after receiving the customer’s request 

Faulty Meter Exchange 

The Meter Provider will replace a malfunctioning meter no later than 15 business days after notification of malfunction 

Faulty Type 1-3 Meter Exchange 

The Meter Provider will replace a malfunctioning meter no later than 15 business days after notification of malfunction