Fee Type | Fee Description | Rate incl. GST |
Late Payment Fee | Fixed-rate, this will be applied when payment in full is not received by the due by date. | $14.00 |
Direct Debit Dishonour Fee | Fixed-rate, this will be applied when LPE attempt to process a payment authorised by you and LPE receive a dishonour notification from your bank. | $8.00 |
Reminder Notice | Fixed-rate for a single first reminder notice to you by LPE for an unpaid bill. | $4.50 |
Paper Bill Fee | Fixed-rate for each bill sent by LPE to you by post. | $1.93 |
Post-Billpay | Fixed-rate for each bill you pay over the counter at Australia Post. | $2.10 |
Credit Card Payment Fee | A fee is applicable for payments made with a credit card. Other fees may be applied by your bank. | 1.10% |
Cheque Dishonour Fee | This fee is a combination of bank passthrough costs and LPE late fees. This will be applied to your account when a dishonour notification from your bank is received. | Passthrough |
Special Meter Read | LPE does NOT charge special meter read fees on new customers when signing up. However, you can request a special meter read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt failed due to accessibility issues. | $38.85 |
Re-energising Same Day Business Hours | Only charged where a connection is needed (Move-In Customers) who request power same day. The request must be received before 3.00 PM for customers with eligible smart meters, or before 1.00 PM for basic meters. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. | $54.00 |
Re-energising Same Day After Hours
Only available to Urban Feeder Class | Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut-off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. | $130.20 |
Reconnection outside Normal Business Hours | The reconnection of electricity to a new customer outside business hours. | $130.20 |
Disconnection of Electricity for non-payment | This fee is a passthrough charge if your electricity supply was disconnected as a result of non-payment. | Passthrough |
Reconnection of Electricity for non-payment | This fee is charged to reconnect electricity supply if the disconnection was a result of non-payment. | $54.00 |
LPE may pass through any additional fees or charges issued by Ergon Network. For more information, please contact our local call centre on 1800 040 168 | ||