Billing Queries

How to read the bill

The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.

For a detailed summary plus helpful tips to manage your energy usage, look below to see each section of your bill at a glance.

What makes up the cost on the bill?

Your bill is made up of several components, including your supply charge, electricity consumption, fees, charges, concessions, and GST.

Unless you provide a self-read, your meter is read—or an estimate is made—at regular intervals by LPE or a third-party meter provider. This information is then used to issue your bill.

If you provide a self-read directly to LPE, we will use this information to ensure your bill is accurate. Your bill is calculated by applying your energy plan to the meter data, which we refer to as your ‘billing data’

On the back of your bill, you will find a detailed breakdown of all charges and any applicable deductions, along with information about your chosen energy plan.

Consumption/Usage Charge – This reflects the amount used at your property during the supply period. Consumption is measured in kilowatt hours (kWh) or litres (L), and the amount you pay per unit depends on your energy plan.

Supply Charge – This is a fixed daily cost for having any utility available at your property. The daily rate is determined by your current plan and is calculated over the number of days between meter readings, known as the supply period.

Other Charges/Adjustments – Depending on your circumstances, you may receive rebates (credits) or incur additional fees and charges. You can find more details about our standard fees on our website.

Meter Charge – This covers the capital recovery costs of the electricity infrastructure at your property, under the contract with the Body Corporate.

What are my account details?

These are the first few numbers you’ll see, located top right of the bill – including your account number, invoice date and date of issue.

You’ll need these details, especially your account number, to help confirm your identity – whenever you need to contact us or when using some of our online services, including registering for My Account.

How much do I owe?

This will be listed on the front page on the right hand side that will show the Amount owing, the Due Date and any other relevant information such as if your bill is in credit and the late payment fee if the bill is not paid by the due date.

How much energy have I used and where can I find my meter reading details?

Located on the back of the bill, you’ll find your energy supply details, including your supply address, your next scheduled read and your meter number.

On your bill you will see a date range of when the previous read was taken and when the current read was taken.

Your usage summary details the period of which you have been billed for and the amount of units (measured in kWh or L) consumed during this time. If you have solar panels, the amount of units exported will be displayed next to this amount.

On the back of the bill, you’ll find a detailed breakdown of your charges and deductions. This includes your chosen energy plan, the amount of units consumed, your supply charge and any concessions or deductions you may be eligible for.

You’ll find ‘view other bills’ in My Account.  This is a good way to keep an eye on your historical usage over time. 

How do I pay my bill?

Located at the bottom of the first page of your bill you’ll find a list of payment options available – including  BPAY, by Phone, Online, Deferit or at your local post office.

Take note of your Reference number as you’ll need this to pay your bill online, or via BPAY, where you will also need to state LPE or AP2U biller code on your bill.

FAQs?

All you need to know.

How do I read my bill?

You can find an easy guide on how to read your bill by visiting our website here.

We are able to extend your bill’s due date by one week. If you need more time, please call our Customer Support Team on 1300 443 735 and we’ll be happy to set up a Payment Plan that works for you.

If you pay your electricity bill with a credit card, or any card processed through a credit card facility, LPE is charged a merchant service fee by your financial institution. This fee will appear on your account as a Payment Processing Fee.
LPE has its own Meter Reader who attends the site on a monthly or quarterly basis to perform meter reads. If you have a smart meter, this data is automatically provided to LPE by the meter provider.

Typically no, as for safety reasons, and because the meters are owned by LPE, the meter box is normally kept locked. However if you have a meter located within your property then you can take a clear, time stamped photo and submit to LPE via our Contact Us Form and add the photo to the form under “Supporting Documents” so that LPE can use for your meter read.

If you have not received your bill, please contact our Customer Support Team on 1300 443 735 to confirm your billing address and/or email address.

Please read our helpful articles here, or contact our Customer Support Team on 1300 443 735 to discuss ways on how to reduce usage in your home.

LPE charges $2.75 (including GST) for postage and handling of bills sent via post for Queensland residents. Check our other standard fees here.

If you have not received your bill, please contact our Customer Support Team on 1300 443 735 to confirm your billing address.

The billing cycle is agreed upon with the Body Corporate, and the entire site is read either monthly or quarterly. Any changes to the billing cycle must apply to the whole site, not to individual units.

There are several factors that can be attributed higher than expected bills, including the length of the billing period, estimated vs actual reads, seasonal weather conditions (e.g., summer), additional household members, old or new appliances, outstanding amounts from previous bills, and applicable concession rebates. Please contact our Customer Support Team on 1300 443 735 to discuss your bill.

We read your meter monthly or quarterly. The number of days between meter reads may vary, as it is not always possible to read your meter on the same dates each month or quarter. This can be due to operational reasons or other factors, including meter access, weekends, and public holidays.

Bills may be estimated for several reasons, including restricted access to the meter, unavailable meter data, or a broken/faulty meter.

If you receive an estimated bill, the meter reader will attempt to take an actual meter reading on the next scheduled reading date. Once an actual reading is obtained, any under- or over-estimated usage will be adjusted on the following invoice to accurately reflect your consumption.

This is because your account is currently in credit. If you wish to make an additional payment, please use a previous bill with a barcode and inform the Post Office of the amount you would like to pay towards your account.

Please note that our sites are billed typically on a flat-rate tariff unless otherwise stated on your bill.

Prices can change for a number of different factors.

LPE pricing contract – LPE purchase electricity at a bulk rate and upon approval with a Body Corporate is typically inplace for multiple years at a cheaper rate than the DMO (Default Market Offer)

Network Charge increases – The distributor such as Energex, Ergon etc may increase Network Charges at any time during the course of the year and these costs are then passed onto the customer.

LPE can provide a Statement of Account to outline your bill history and payments on your LPE Account via the following options:-

1. via our Online Portal under My Account
2. Our Contact Us Form to request this to be sent to you
3. or by contacting our Customer Support Team on 1300 443 735

LPE normally bill on a monthly cycle unless otherwise directed by a Body Corporate. To confirm, please contact LPE on 1300 443 735.

There are a number of charges on a typical utility bill and will depend on what services are provided to the account holder.
Typical Charges on a bill are per below:-

  • Electricity Usage Charge – a per kWh based on consumption of electricity in a property
  • Electricity Supply Charge – a daily charge for supply of electricity to a property
  • Air Conditioning Usage Charge – a per kWh based on consumption of Air Conditioing in a property
  • Hot Water Usage Charge – a per L based on consumption of hot water in a property (based on heating of water)
  • Hot Water Supply Charge – a daily charge for supply of electricity to a property
  • Cold Water Usage Charge – a per L based on consumption of cold water in a property
  • Cold Water Supply Charge – a daily charge for supply of electricity to a property
  • Gas Cooktop Charge – a daily charge for the supply of gas to the cooktop at your property
  • Meter Charge – is a charge for the capital recovery of the embedded network infrastructure

 

You can find an easy guide on how to read your bill by visiting our website here.