Power Outages and Safety

If there’s an electrical outage or fault in your area, you’ll need to contact your energy distributor. They’re responsible for the supply of energy to your property – that is, the poles and wires, gas pipes, and connections.

Power Outages

From time to time you may experience power outages. These can be caused from both planned and unplanned outages.

It is important that with any outages to keep clear of any fallen powerlines and report these to your local distributor per the numbers listed below.

Call 000 in case of emergency or if there is medical assistance required.

Planned Outages

At times, there may be a need to interrupt your power supply so contractors can safely carry out essential upgrades or maintenance to the electricity network in your area/building.

LPE and/or your distributor will notify you in advance of any planned outage, providing the date, time, and expected duration so you can plan accordingly.

Unplanned Outages

Are typically caused from weather conditions such as storms and extreme weather conditions, or damage to local distributors infrastructure.

What to Do

There are a number of things to check incase of a power outage.

  • Check your wall sockets and switches to see if any appliance is working
  • Check your switchboard inside your property to see if all switches are On and that nothing has tripped your safety switch
  • Check if it is only your property effected or if your neighbours also have no power


Try turning the main switch back on, as this can sometimes restore power. If the power continues to trip, there may be an electrical fault or a problem with an appliance.

If you think an appliance is faulty, stop using it straight away. If you’re not sure what’s causing the issue, speak with a licensed electrician. For your safety, please don’t attempt any electrical repairs yourself.

We recommend that all households have a plan incase of power outages. Please click on the following link to download our Power Outage Kit.

You can also visit Power Outage Plan website and use their checklist to help you and your support people to prepare for a potential loss of power.

Contact Details

Emergency 000

Energex (South-East QLD)

General Enquiries 13 12 53
Power Outages 13 62 62
Emergencies (i.e. Fallen powerlines) 13 19 62
https://www.energex.com.au/outages

Ergon (Regional QLD)

General Enquiries 13 10 46
Power Outages 13 22 96
Emergencies (i.e. Fallen powerlines) 13 16 70
https://www.ergon.com.au/network/outages

Essential Energy (Regional NSW)

General Enquiries 13 23 91
Power Outages 13 20 80
Emergencies (i.e. Fallen powerlines) 13 20 80
https://www.essentialenergy.com.au/outages-and-faults

SES (State Emergency Service) Queensland

General Enquiries 13 25 00
https://www.ses.qld.gov.au/

SES (State Emergency Service) New South Wales

General Enquiries 13 25 00
https://www.ses.nsw.gov.au/

Family and Domestic Violence

If you are in a situation where you are effected by Family and Domestic Violence please contact LPE for assistance with your utility account.

There are also a number of different support options available to anyone in this situation. Please see a list of support services that may be able to assist you.

Family & Domestic Violence

FAQs?

All you need to know.

What to do if there is a disruption to your electricity supply

Power Outage Check:

First, check with your local electricity distributor to see if there is an emergency outage in your area:

South East QLD – Energex: Call 13 62 62 or visit Energex Outage Finder.

Rural QLD – Ergon: Call 13 22 96 or visit Ergon Outages.

Rural NSW – Essential Energy: Call 13 20 80 or visit Essential Energy Outages.

If no emergency outage is reported, please contact LPE on 1300 443 735 for further investigation.

Sorry, no. For safety reasons, and because the meters are owned by LPE, the meter box is kept locked.

Typically no, as for safety reasons, and because the meters are owned by LPE, the meter box is normally kept locked. However if you have a meter located within your property then you can take a time stamped photo and submit to LPE via our Contact Us Form and add the photo to the form under “Supporting Documents” so that LPE can use for your meter read.

If you are in a situation involving family or domestic violence, please reach out to our Customer Support Team on 1300 443 735. LPE can assist you with safe account management, payment options, and support resources. Learn more on our Family & Domestic Violence Page here.