Outages and Emergencies

What should you do if you're experiencing an electrical outage or fault:

If you are concerned that a major incident or fault is posing a risk to life or property, call 000 now.

If there's an electrical fault or outage in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy to your property – that is, the poles and wires, gas pipes, and connections.

Distributors are different depending on your area. You can locate the contact details of your distributor on the top right corner of your LPE bill, next to ‘Faults and emergencies’.

Below is a list of contact numbers and links to the energy distributors fault pages however if you are still unsure please visit the Australian Energy Regulator website: www.aer.gov.au/consumers/who-is-my-distributor to find out more.

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QLD

Energex (South East) 

Phone: 13 62 62 

Website: www.energex.com.au/home/power-outages

Ergon 

Phone: 13 22 96

Website: www.ergon.com.au/network/outages-and-disruptions

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NSW

Essential Energy 

Phone: 13 20 80 

Website: www.essentialenergy.com.au/outages-and-faults/power-outages

Ausgrid 

Phone: 13 13 88

Website: www.ausgrid.com.au/Outages/Power-outages

Endeavour 

Phone: 13 10 03

Website - power outages information: www.endeavourenergy.com.au

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