Energy and Water Ombudsman in each state is a free and independent service that can provide information, advice and assistance to customers who feel any complaint is not satisfactorily dealt with.
Queensland: Energy and Water Ombudsman (Queensland)
Freecall 1800 662 837
All our customers in NSW have the right to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and information. However, we do hope you will contact us directly to allow us the opportunity to rectify any issues.
Energy and Water Ombudsman. (New South Wales)
Freecall 1800 246 545
Download the Australian Privacy Principles here.
LPE has a hardship support program. It’s available to LPE residential customers who are experiencing a temporary or long-term financial difficulty that is making paying their electricity bills difficult.
Eligible Customer Hardship Support Program customers receive advice and support from a dedicated consultant, skilled in dealing with customers in hardship. Trained to providing customers with the highest level of service. See our Hardship Policy and Program for more information or call;
LPE on 1800 040 168 or (07) 3505 5950
Standard Fee Schedule
|Late Payment Fee||Fixed Rate $14.00, this will be applied when payment in full is not received by the due by date. This amount is not subject to GST|
|Direct Debit Dishonour Fee||Fixed Rate $8.00, this will be applied when LPE attempt to process a payment authorised by you and LPE receive a dishonour notification from your bank. This amount is not subject to GST|
|Reminder Notice||Fixed rate of $4.50 for a single first reminder notice to you by LPE for an unpaid bill. This amount is inclusive of GST|
|Disconnection Fee||If your premise is disconnected/reconnected (e.g. when you move in or out) a disconnection/reconnection fee may apply. These fees do change from time to time.
If your premise is disconnected/reconnected for non-payment of a bill, you will be charged a fee/s and advised of the fee prior to disconnection.
|Paper Bill Fee||Fixed rate of $1.75 for each bill sent by LPE to you by post. This amount is inclusive of GST|
|Post Billpay||Fixed rate of $2.10 for each bill you pay over the counter at Australia Post. This amount is inclusive of GST|
|Credit Card Payment Fee||a fee of 1.1% (inclusive of GST) is applicable for payments made with a credit card. Other fees may be applied by your bank|