Media Release

Statement of Expectations


LPE remains committed to supporting our customers impacted by COVID-19


LPE will continue to implement the following protections for customers who may be in financial stress because of COVID-19:

  1. Protection from disconnection up until 31 March 2021 (and potentially beyond) for residential and small business customers (including small businesses eligible for the JobKeeper Payment) who contact us about their payment difficulties
  2. Defer referrals to debt collection agencies for recovery actions or credit default listing until at least 31 March 2021, and potentially beyond for residential customers or, former customers who may be in financial stress who contact us in relation to their debt or is accessing any retailer support, and small business customers who continue to adhere to a payment plan or other agreed payment arrangement. 

“The economic impacts of COVID-19 continue to be felt by many people within our community. We fully expect that this will be the case for some time. LPE will continue to support our customers who are facing difficult and tough times in the months ahead,” says Paul Wilson, Chief Operating Officer.

“We continue to encourage any customer who has been financially impacted by COVID-19 to reach out to us so we can help.

If any of our customers contact us to let us know that they are having difficulties paying their bills because of COVID-19 we will protect them from disconnection or default listing until at least 31 March 2021. We have support available through our hardship program including payment plans, and energy efficiency advice.”