Media Release

Statement of Expectations


LPE remains committed to supporting their customers impacted by COVID-19


LPE will implement the following protections for customers who may be in financial stress because of COVID-19:

1.       Protection from disconnection up until 31 October 2020 and potentially beyond for residential and small business customers (including small businesses eligible for the JobKeeper Payment) who contact us about their payment difficulties

2.       No default listing of customers who are in financial distress and having trouble paying before 31 October 2020 and potentially beyond

“The economic impacts of COVID-19 continue to be felt by many people within our community. We fully expect that this will be the case for some time. LPE will continue to support our customers who are facing difficult and tough times,” says Paul Wilson, Chief Operating Officer.

“We encourage any customer who has been financially impacted by COVID-19 to reach out to us so we can help.

If any of our customers contact us to let us know that they are having difficulties paying their bills because of COVID-19 we will protect them from disconnection or default listing until at least 31 October. We have support available through our hardship program including payment plans, and energy efficiency advice.”

ON THE WEBSITE

At LPE we are here to help you, especially during this very difficult time. To that end we will not disconnect any residential or small business customers in financial difficulty who actively communicate with us. 

LPE has the following support for customers who are currently in financial stress because of COVID-19.

  • Protection from any disconnection for residential and small business customers who contact us about any payment difficulties they may have, until at least 31 October 2020.
  • No referral of debts to external collections agencies for any customers who are having trouble paying before 31 October 2020, and potentially beyond.

For more information please refer to our media release (add in link).