My Account

How do I update my contact details?

The best and easiest way is to call 1800 040 168 so that our customer care team can verify your details and protect your privacy!

Can I add an additional contact to my account?

Yes! It's simple, just call 1800 040 168 so that our customer care team can verify your details and protect your privacy! To make it quick and easy, it's best to have the additional contact's details like DOB and their best contact options. Although the additional contact can't make any changes to your account, they certainly can ask questions on your behalf.

How can I contact you?

You can contact us by phone on 1800 040 168 or email at info@localityenergy.com.au.

Does LPE have a Mobile App?

We’re working on it! When it's finished each customer will have their own portal for monitoring and managing their account, making payments (or interim payments) and electricity usage. We're excited about this, and we will let you know as soon as it's up and running.

Can I look at my account online?

We’re working on it! When it's finished each customer will have their own online portal for monitoring and managing their account, making payments (or interim payments) and electricity usage. We understand how important and easy online access is and that feature is coming soon! We're very excited about this and we'll let you know as soon as it's up and running.