Help Centre - Locality Energy

Help Centre

Our Standard Fees

You may incur additional fees and charges as part of your account. Please refer to…

Mel RasmussenJuly 1, 2025

Help Centre

Hardship policy

LPE has a hardship support program. It’s available to LPE residential customers who are experiencing…

Nicola FlemingNovember 21, 2023

Help Centre

Metering timeframes

New Connection LPE will arrange a meter install no later than 6 business days after…

Nicola FlemingNovember 16, 2023

Help Centre News

Why is my electricity bill higher than usual?

It’s an awful feeling when you receive a ‘higher than expected’ electricity bill. Unexpected expenses…

Nicola FlemingMay 12, 2022

Help Centre

How to support the grid and prevent blackouts during summer heat waves

While we don’t often think about the vital role the grid plays in our everyday…

Nicola FlemingFebruary 2, 2022

Help Centre Updates

The way we pay for electricity has changed – demand tariffs

The way we pay for electricity has changed. Now, more than ever before, your behaviour…

Nicola FlemingJanuary 5, 2022

Help Centre News

Keep your cool with summer electricity bills

How to conserve electricity and lower your electricity bill? It takes a bit more effort…

Nicola FlemingApril 4, 2021

Help Centre Updates

Electricity lingo: The lowdown

So, what do they actually mean anyway? For those of us who could use a…

Nicola FlemingFebruary 7, 2020

Our Help Centre

Need some helpful advice?

We give you all the tips and tricks to save every dollar on your electricity bills.

Our Standard Fees

Hardship policy

Metering timeframes

Why is my electricity bill higher than usual?

How to support the grid and prevent blackouts during summer heat waves

The way we pay for electricity has changed – demand tariffs

Keep your cool with summer electricity bills

Electricity lingo: The lowdown

Important information and resources

How to Read Your Bill

Family Violence Policy

Metering Timeframes

Payment Plan

Hardship Policy

Terms and Conditions

Fees

Queensland Home Energy Emergency Assistance Scheme

Are you looking for something else?

Find out more

Help and Support

Customer Care

Better Energy Solutions

PO Box 5737, Maroochydore
BC QLD 4558

Energy Solutions

InvestorHub

Help

Terms & Conditions | Privacy Policy | Fees

© Locality Planning Energy Holdings Ltd. ABN 90 147 867 301

Our Help Centre

Need some helpful advice?

We give you all the tips and tricks to save every dollar on your electricity bills.

Important information and resources

How to Read Your Bill

Family Violence Policy

Metering Timeframes

Payment Plan

Hardship Policy

Terms and Conditions

Fees

Queensland Home Energy Emergency Assistance Scheme

Are you looking for something else?

Better Energy Solutions

PO Box 5737, Maroochydore BC QLD 4558

Energy Solutions

InvestorHub

Help

Terms & Conditions | Privacy Policy | Fees

© document.write(new Date().getFullYear()) Locality Planning Energy Holdings Ltd. ABN 90 147 867 301

PO Box 5737, Maroochydore
BC QLD 4558

© Locality Planning Energy Holdings Ltd. ABN 90 147 867 301